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Complaint Resolution

Vance-Granville Community College Complaint Process

Vance-Granville Community College attempts to provide the highest quality educational opportunities available. However if a conflict does arise, students of Vance-Granville Community College should attempt to resolve all issues and complaints with the college by following the General Student Grievance Procedure located in the Vance-Granville Community College Grievance Procedure . If an issue cannot be resolved internally you may file a complaint with your State Agency . Please try to resolve any complaints with the college before going to any outside agency.

Complaints should be addressed to the attention of the supervising dean:

Angela Thomas – Dean of Health Sciences

Cecilia Wheeler – Dean of Arts & Sciences

Angela Gardner – Dean of Business and Applied Technology

Vance-Granville Community College Grievance Procedure Vance-Granville Community College Student Grievance Form

SARA-NC Complaint Process

Once a student has exhausted all institutional grievance processes and still remains dissatisfied with the outcome the student may file a written complaint with NCSEAA within two years of the occurrence of the complaint.

SARA-NC Contact Information:

SARA North Carolina

North Caroline State Education Assistance Authority

P.O. Box 14103

Research Triangle Park, NC 27709

Toll Free Phone: (855) SARA-1-NC (727-2162)

Local Phone: (919) 549-8614, ext. 4667

Email: information@saranc.org

Website: www.saranc.org SARA-NC Complaint Process SARA-NC Complaint Form

The North Carolina Post-Secondary Education Complaints unit.

Please review the Student Complaint Policy (PDF) , print and complete the Student Complaint Form (PDF) and submit the complaint to: North Carolina Post-Secondary Education Complaints

c/o Student Complaints

University of North Carolina System Office

910 Raleigh Road, Chapel Hill, NC 27515-2688

Telephone: (919) 962-4550

Email: studentcomplaint@northcarolina.edu

Website: North Carolina Post-Secondary Education Complaints

Regional Accreditor (SACSCOC) Complaint Process

If a student has evidence that an institution is in significant non-compliance with SACSCOC standards, policies, or procedures, the individual should inform SACSCOC using the information and form in the PDF linked below.

http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf

1866 Southern Lane

Decatur, Georgia 30033-4097

Telephone: 404-679-4500

Website: http://www.sacscoc.org

Professional Licensure

If you are considering a program at Vance-Granville Community College that leads to licensure or certification and you do not live in North Carolina, we are happy to assist. Please contact the people below with questions:

Health Sciences: Dean Angela Thomas

Cosmetology: Program Head Tomeka Moss PDF Student Complaint Information by State and Agency PDF Directory of State Authorization and Lead Contacts PDF Professional Licensing Board Disclaimer and Contacts (License/Licensure Information)

Discrimination and Equity Issues

All discrimination and equity issues should be filed with VGCC’s Title IX Coordinator .

Disability and Accessibility

Attempts to fulfill ADA/504 requirements should be sent to VGCC’s Accessibility Services