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Complaint Resolution

Vance-Granville Community College Complaint Process

Vance-Granville Community College attempts to provide the highest quality educational opportunities available. However if a conflict does arise, students of Vance-Granville Community College should attempt to resolve all issues and complaints with the college by following the General Student Grievance Procedure located in the Vance-Granville Community College Grievance Procedure. If an issue cannot be resolved internally you may file a complaint with your State Agency. Please try to resolve any complaints with the college before going to any outside agency.

Complaints should be addressed to the attention of the supervising dean:

Angela Thomas – Dean of Health Sciences

Cecilia Wheeler – Dean of Arts & Sciences

Angela Gardner – Dean of Business and Applied Technology

Vance-Granville Community College Grievance Procedure

Vance-Granville Community College Student Grievance Form

SARA-NC Complaint Process

Once a student has exhausted all institutional grievance processes and still remains dissatisfied with the outcome the student may file a written complaint with NCSEAA within two years of the occurrence of the complaint.

SARA-NC Contact Information:

SARA North Carolina

North Caroline State Education Assistance Authority

P.O. Box 14103

Research Triangle Park, NC 27709

Toll Free Phone: (855) SARA-1-NC (727-2162)

Local Phone: (919) 549-8614, ext. 4667

Email: information@saranc.org

Website: www.saranc.org

SARA-NC Complaint Process

SARA-NC Complaint Form

The North Carolina Post-Secondary Education Complaints unit.

Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form (PDF) and submit the complaint to: North Carolina Post-Secondary Education Complaints

c/o Student Complaints

University of North Carolina System Office

910 Raleigh Road, Chapel Hill, NC 27515-2688

Telephone: (919) 962-4550

Email: studentcomplaint@northcarolina.edu

Website: North Carolina Post-Secondary Education Complaints

Regional Accreditor (SACSCOC) Complaint Process

If a student has evidence that an institution is in significant non-compliance with SACSCOC standards, policies, or procedures, the individual should inform SACSCOC using the information and form in the PDF linked below.

http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf

1866 Southern Lane

Decatur, Georgia 30033-4097

Telephone: 404-679-4500

Website: http://www.sacscoc.org

Professional Licensure

If you are considering a program at Vance-Granville Community College that leads to licensure or certification and you do not live in North Carolina, we are happy to assist. Please contact the people below with questions:

Health Sciences: Dean Angela Thomas

Cosmetology: Program Head Tomeka Moss

PDF Student Complaint Information by State and Agency

PDF Directory of State Authorization and Lead Contacts

PDF Professional Licensing Board Disclaimer and Contacts (License/Licensure Information)

Discrimination and Equity Issues

All discrimination and equity issues should be filed with VGCC’s Title IX Coordinator.

Disability and Accessibility

Attempts to fulfill ADA/504 requirements should be sent to VGCC’s Accessibility Services