Help Desk Requests

Password Help

• First two characters of the default password are capitalized. Note: Once logged in, the system will require you to reset your password.
• Can’t remember your password? Check your hint before placing a help desk request. Enter User Id, leave password blank and click on the hint box.
• Passwords must contain at least one letter, one number and be 6 to 9 characters in length.
• Passwords are case sensitive, so make sure Caps Lock key is set appropriately.
• If you can log into myVGCC , but are having difficulty logging into Moodle, you will need to enter a help desk request. Note: Moodle is usually not accessible until first day of class.

User Id Help inside myVGCC

• Can’t remember your login? Click on “ I’m new to WebAdvisor “.
• Use the same login ID for WebAdvisor and Moodle.

General Info

• Never enter you social security number when filling out your help desk request.
• Logins and passwords cannot be emailed for security reasons, therefore you must provide a daytime contact phone number.
• You can expect to receive a response from your help desk request within 48 hours.

For technical support, which includes username and password issues please submit a  help desk request

For questions about registration, financial aid or your student profile contact Student Affairs at (252) 738-3234.